Frequently Asked Questions

Everything you need to know about shopping with Billy J

How long does shipping take within Australia?

We offer Express Shipping on all domestic orders. Typically, orders are processed within 24 hours and delivered within 1-3 business days depending on your location.

What is your return policy for change of mind?

We accept returns for store credit within 30 days of purchase, provided the items are in their original condition with tags attached and have not been worn or washed.

Do you offer international shipping?

Yes, we ship worldwide! International delivery times vary by country, but most orders arrive within 7-14 business days via our global courier partners.

How do I know what size to order?

Each product page features a detailed size guide. As we stock various labels, we recommend checking the specific measurements provided or contacting our customer service team for fit advice.

Can I change or cancel my order after it has been placed?

Because we aim to ship orders as quickly as possible, we are unable to guarantee changes or cancellations once an order is confirmed. Please contact us immediately to see if we can assist.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and flexible payment options including Afterpay and ZipPay.